Airlines

My Flight: a review of Qantas First Class A380 from Dubai to London


Flight QF1 from Dubai (DXB) to London Heathrow (LHR)

Departure: 2.25 am 

Arrival: 6.55 am

Flight Duration: 7 hours (approx)

flight review qantas first class 380 dubai to london first class suite 4

 

 

Check-in 

We arrived at the terminal at 11.30pm in the evening, with a good 3 hours to spare before our flight. We made our way to the premium side of the terminal and found the check-in desks dedicated exclusively for this flight. I wasn’t sure if we were to use Emirates’ check-in, but that was not the case.

We did not see a single person by the time we entered this terminal – we checked in alone in about 3 minutes and we made our way to security.

 

flight review qantas first class 380 dubai to london checking at DXB airport

Security

At this time of the night (and surprisingly, to be very honest), we did not see a single person except airport staff. Security took a minute each and was no trouble at all. We walked a fair bit to the train stop which we had to board to get to the departures area. The shuttle took a good 10 minutes to arrive but we saw other passengers at last as everyone gets the same shuttle, of course.

We spent a few minutes at the Duty Free and shopping area – which was seriously disappointing. With this being Emirates’ new terminal, I was (naively) expecting a world class shopping arcade, but besides overpriced drinks and camel chocolates, there wasn’t much to buy. So we didn’t!

 

The Lounge

flight review qantas first class 380 dubai to london emirates first class lounge DXB airport

We made our way to Emirates’ First Class Lounge – due to the codeshare between Qantas and Emirates, all Qantas passengers use the Emirates facilities and I have to say – there were some really really cool features about it.

First… well… the proper shops (or some proper shops like Tiffany & Co. etc) are actually located inside the lounge. I liked that, a lot. You can also get some premium whiskies and I hope next time there will be more fashion. Because it was actually a fabulous concept.

flight review qantas first class 380 dubai to london emirates first class lounge DXB airport dining

The lounge is huge (and a tad sterile at the same time) and I would guess there were probably only 50 passengers using at the time – either that, or everyone was hiding.

We had dinner a few hours prior in Dubai (we actually went to Abu Dhabi on this trip) and weren’t hungry – but had a look at the buffet and the a la carte options which looked excellent. But I can only assume they were as we did not try it.

The only thing I wanted to do was have a glass or three of champagne and the only option was Moet Brut. Yup. Not a mistake. And this really surprised me. The funniest thing was that I posted a photo on Instagram and then got quite a few comments from readers saying exactly the same. What an odd choice of champagne for an airline’s flagship lounge. Drinks are technically self-serve – but there as there were such few passengers, if you looked at one thing, it would be bought to you. The staff always made sure our glasses were topped – to the point where we had to say ‘no more, please’.

I was looking forward to a spa treatment (some are complimentary to First Class passengers), but there were no slots available. Having a few hours to kill, I got excited that there was actually a hair and beauty salon, but there was no one working at at time, which is understandable. More airports should have hair salons!

flight review qantas first class 380 dubai to london emirates first class lounge DXB airport smoking area quiet area

Worth noting that there is also a separate lounge for smokers – with full food and drinks service and fully staffed. Also, there are various quiet areas with day beds which looked very nice.

And last but not the least… my favourite part of the lounge – you get to your gate directly from the lounge, via a lift. This terminal is exclusive for A380s, so set up for double decker planes. I really liked this and within minutes, we cleared all the boarding procedures (if you look at the photo above, you will see a small boarding desk). Got on the lift, and we were on the plane.

 

The Flight

–          Welcome 

We got a welcome indeed. The crew were brilliant from the moment we boarded the plane until we left. Lots of smiles, good commentary and yes, we knew we were on an Australian airline. We were escorted to our seats quickly and our jackets were taken from us.

flight review qantas first class 380 dubai to london first class suite 1

–          The Cabin 

This cabin had quite an usual configuration, offering 3-per row seats (one by each window, and one in the middle), and it had 5 seats on the window sides and 4 in the middle, making it possible to accommodate 14 passengers.

The ‘first class suites’ and the whole cabin was beige with wooden accents and dark flooring. I did not notice if there was a Qantas logo at all, but it felt very bland. If it wasn’t for the accents of the crew (lovely lovely crew), I would not have guessed where I was, in all honesty.

–          Drinks service 

flight review qantas first class 380 dubai to london comtes de taittinger champagne menu

We were immediately asked if we would like a glass of something to drink and I asked what champagne they were serving. I loved that it was Taittinger’s Comtes de Taittinger 2005 – a great upgrade from what we had earlier. Not sure how we got into the Moet at the lounge (but another passenger also chimed in, which was hilarious), and the crew made sure we all got a second glass as the first one was to ‘cleanse the palate’. We were also served nuts and olives (the latter is very rare and I loved it because I love olives).

–          The seat 

flight review qantas first class 380 dubai to london first class suite details

Our seats (or suites) were very spacious as you can see from the images above – and as you can see, allowed for couples dining (which we did not test as this was a sleeper service and straight to work the following day for both of us).

I took that photo of me wearing the seatbelt only to show you that it is different from the normal ones, which clasp in your lap. This one is a 3-part seatbelt and the extra bit is necessary due to the design of the suites. Because of its shape, if there was serious turbulence, you’d hit the back of the seat in front, and this prevents it. (I only know this because the lady who was part of the design team of BA’s First Class Suites told me).

There was plenty of storage, including various USB ports and power sockets. I like when there are drawers and nooks so you can hide all your bits – and no complaints there.

flight review qantas first class 380 dubai to london first class suite seat controls

I also really liked the ‘remote’ which controlled the IFE and the seat itself. I did try the massage bit for fun and the whole system was very very easy to use. I loved the ‘Time to Destination’ feature which appeared by default – when I am asleep I am obsessed with the time I have left and it meant I didn’t have to have the inflight map (and the TV) on.

flight review qantas first class 380 dubai to london first class suite 2

Service was super attentive and friendly and after dinner, we were asked if we wanted to sleep and the crew made up the bed. We had 2 pillows (instead of one, which was very good) and the bedding was nice too.

flight review qantas first class 380 dubai to london first class suite flat bed

–          Amenities

There was a his and hers version, but I have to say – it was poor. I knew that Qantas has a collaboration with Kate and Jack Spade in business class (and the actual toiletry bags are fabulous and change all the time – and they sell on eBay for over $75) and I was expecting something even better in First. Well. We were given these fake leather pouches with SK-II products (which are good), but the whole thing (maybe because of the Rexona deodorant) did not feel luxurious or special at all.

flight review qantas first class 380 dubai to london first class suite SKII toiletries

I left mine behind on the plane. But a lovely reader has sent me a Kate Spade one (from Qantas business class as he had 2), and I use it all the time. It is brilliant for cables etc when you travel – and in my opinion, Qantas could do a bit better in first class. Just my opinion.

–          In-flight dining

flight review qantas first class 380 dubai to london dinner and breakfast sleeper service

As I had dinner a good 4 hours before, and I had not eaten at the lounge, I was a bit pecking and the idea of a steak sandwich sounded brilliant. Sadly, the bread was dry and so was the steak, so it really wasn’t a success. The upside? The ice cream was brilliant and I had 3 tubs.

There was a selection of Australian wines (2 reds, 2 whites and 1 dessert), and I had a glass of a Hunter Valley Shiraz which was lovely.

We asked not to be woken up for breakfast, but the request backfired as breakfast started being served a good 2h30 before landing and everyone was awake and quite loud. I understand that the end was near for those flying all the way from Sydney, but for those catching the red-eye from Dubai to London, it was far from ideal. And I am used (and grateful) for British Airways’ letting you have breakfast 1h to 40 minutes prior to landing, so this was pretty strange.

I ended up having some fruit, a lovely peach juice and an espresso coffee. There was also a (seriously) extensive selection of teas available.

–          In-flight entertainment 

No problems here – the screen was massive and worked well. I also really liked the ‘Australian’ flavour in the programming and benefitted from the difference in film release dates (ha!). In honour of Australia, I watched ‘The Dressmaker’ with Kate Winslet which was set there.

We were given noise-cancelling headphones, but I preferred to use my in-ear Bose, which makes it easier to sleep.

flight review qantas first class 380 dubai to london first class suite toilets and stairs

 

Cost

A return flight from London to Dubai in first class with Qantas costs around £4,000-5,000. We bought a business ticket with British Airways which cost £2,500 and upgraded with Avios (50,000 each, I believe) on this leg, which made it a very good deal.

 

Final thoughts

I thought the service was brilliant – probably one of the most enthusiastic and personable crews I have met (and I do not say this lightly). I thought the cabin was bland and really beige – it didn’t give me a great sense of place (or airline). But the seats were very spacious and the champagne was definitely Mrs. O approved.

Final Rating: 7.5/10

 

Until the next flight…

xo

Mrs. O

 

PS. You can also read other flight reviews – BA Club World (Business Class) between London and LA on the A380, American Airlines Business Class between London and Miami,  BA Club World (Business Class) between LHR and JFKWorld Traveller Plus (Premium Economy) on the new A380, and for the BA001 all business class service from London City to JFK. See also other airlines including Qatar Airways (Dreamliner)Jet Airways (Premiere) and JetBlue (Mint).

 


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14 Comments

  1. Kiera Reilly

    March 10, 2017 at 5:51 am

    Alas, I am only now reading this review. The things that struck me – the blandness of the cabin. I agree with you in looking at your photos, I have no idea what airline you are flying. And their branding is so good on the exterior of their planes! But at least the crew exceeded expectations to provide an Aussie experience. I also like the idea of the screen with time to destination that is always there, separate from the entertainment screen. Sometimes it is those little touches that have the most impact!

    • @mrsoaroundworld

      March 14, 2017 at 10:46 am

      I was actually quite surprised with how bland it was! But the rest was quite decent.

  2. Reinaldo Lopez

    February 15, 2017 at 9:45 am

    Always wonder about Qatar and their service. Haven’t used them before but most people I’ve talked to say they offer great service and been pleasantly satisfied overall. Thank you @mrsoaroundworld.

    • @mrsoaroundworld

      February 15, 2017 at 12:25 pm

      Qatar is very good and quite different from Qantas 🙂

  3. AJ

    February 7, 2017 at 1:11 am

    I agree about the Qantas crews. I’ve just flown business class from Sydney to LAX and I think it was the best in-flight crew I’ve ever experienced! One expects business class to be a cut above, but honestly, this QF crew couldn’t have engaged better or have done enough for us. And I just love their accents! Honestly, everything was perfect – the food, wines, seat. Loved the experience.

    • @mrsoaroundworld

      February 7, 2017 at 9:33 am

      That is wonderful to hear. I was very impressed too.

  4. Omo and Eulanda

    February 3, 2017 at 6:11 pm

    Now this is the way to fly to Dubai. A bit annoying to be woken up for breakfast when you didn’t want to. Excellent review!
    Omo and Eulanda recently posted..Modern Art in Valencia is Just Outside the DoorMy Profile

  5. Sian

    February 3, 2017 at 10:13 am

    Thanks for sharing this look in to Qantas’ First Class cabin. We flew last month with Qantas Business Class and it’s interesting to see there are some shared features between the two cabins including the massage in the chair and the cross body seat belt design. For the latter my kids (aged 3) were given a triangular padded protector to loop through their belts to keep it more secure and cushion it for them, I thought this was a great idea. I agree the Qantas cabin crew were incredibly friendly and I love the Kate Spade amenity kits. I just wish I’d flown more legs of our trip to Australia with Qantas so I could’ve secured some more!

    • @mrsoaroundworld

      February 5, 2017 at 5:03 pm

      That is great to hear – so business class looks pretty good too!

  6. Napoli Restaurant Alert

    February 2, 2017 at 10:41 am

    Buying business class tickets and upgrading on points is the best way to experience first class I think!

  7. Chris @ Fly Family Fly

    January 31, 2017 at 5:56 pm

    Excellent, per usual. Glad that the champagne ordeal was sorted out on board 🙂

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