Ever wondered how an airline cabin actually comes to life? Today we get to meet a lady who knows a thing or two about British Airways’ First Class Suites.
One of the best things about having the blog is the people I get to meet – and one of these special people is Jenny Reeves. I met Jenny almost 4 years ago when she was the winner of tickets to an event in London to meet Simon Reeve (not her cousin!). Since then, we have become friends and I have learned a fair bit about what goes behind the scenes at British Airways, my airline of choice. Jenny has been on the other end of countless emails and texts (namely when I have something to complain about – my current one being ‘Why does BA not serve Taittinger on board in Club and at lounges anymore?’ It kills me). I now understand a bit more of how decisions are made and have asked Jenny, who has recently left BA some questions about its First Class cabin.
Jenny Reeves was a Product Manager for British Airways responsible for delivering the new First Class suites onboard.
Jenny talks to me about premium bespoke aircraft seating, the challenges of development and delivery – and bringing the product to life for us all to enjoy…
So, how do you pick a seat, or create one?
Pretty easy then?
So they give you money to spend on the interiors?
Your car goes on for regular service checks, and I assume the aircraft do too – so what happens when things break in the cabin?
So how long a life do airline seats have?
Who looks after the cabins during the service life of the aircraft?
How did you get in to Product Development in the first place?