Europe

My hOtel: The Spa Suite at The Westin Grand, Berlin


 

When I recently visited Berlin, I was really looking forward to a night at the Westin. Why? Because it is a brand that I love and know very well, as I have stayed in many, especially in the USA. It is a brand that not many people in Europe are familiar with, so it is great to introduce it to a few more people. Everything is heavenly at Westin – or so the brand calls is. The Heavenly bed, the Heavenly shower.. you get the idea! I stayed at this hotel during ITB, which is possibly one of the busiest times of the year in the city. I used my SPG points and was expecting (kept every finger crossed) for an upgrade… and well, it may be fair to say that I did well!

The Westin Grand, Berlin

The Westin Grand, Berlin

Pre-Arrival

–          Was there any pre-arrival communication by the hotel with myself via email or social media?

Yes indeed. We started a little twitter friendship a couple of months before I even booked my room and it was quite interesting to see how responsive the hotel’s social media team where, over time.

–          Did I try to engage the hotel via Twitter? Did the hotel interact with me and made me feel welcome/special?

It got to a stage where I was drooling over the weekly cocktails (which is a fab idea – a twitter cocktail, huh?) and I knew which one would be available on the week of my stay. It is all about the small details. I was impressed.

–          Has the hotel tried to gather any personal information (e.g. preferences) prior to my stay?

Very discreetly yes. Very nicely played, I thought too!

 

This is what I call a shower!

This is what I call a shower! You can see where this is going…

 

Arrival

–          The wow factor! What was the hotel decor style?

The hotel has a large lobby, which is a nice mix of old and new. I was quite intrigued as wasn’t quite sure what to expect.

–          How quick and efficient was the hotel check-in?

Absolutely brilliant. I couldn’t help notice the Montblanc mats where you signed your paperwork. Why have I never noticed them before?

–          Was I addressed by name once reservation has been located? (it is all about the small details, some others are outstanding with this, and I love it, like I do when I board an airplane)

Yes, Ms O’Reilly this and that, and I noticed that the exact same thing was happening to the gentlemen checking-in next to me. It is such a nice touch and so easy for hotels to do it…

–          Did I get an upgrade from my confirmed pre-booked room type?

I did, I used my SPG points which technically entitle me to an upgrade to junior suites (or suites if I use the new suite nights), and I was delighted to get the “Spa Suite”.

–          Did I feel genuinely welcomed by the hotel staff?

Very much so, everyone (in Berlin, to be honest) was so smiley and friendly – not exactly what I was expecting!

–          Luggage – how many people did I have to tip before the luggage made it safely to my room? This is cultural, I know

I had a carry-on bag only and was “allowed” to take it to my room.

–          Wi-fi – was I told anything about it? Was there a charge?

As platinum SPG I did get free internet (as do Gold SPGs), but sadly not for all hotel guests.

 

Room Experience

A spacious suite

A spacious suite

 
 

–          First impressions – décor, size and wow factor

It was lovely – really quite modern, in contrast with the rest of the hotel. I loved it. It was spacious and I loved how open it was – you could see through the rooms!

–          Welcome amenity

I had some lovely champagne, strawberries and chocolate. Always a lovely touch.

–          The bed

Heavenly, as they call it. It was huge and all mine that night. And comfy.

–          Closet/Wardrobe – proper hangers or those annoying ones where you need a PhD to get them out one by one? This is a personal pet peeve of mine. I can’t stand them.

It was spacious and had individual hangers. Interestingly the clothes faced forward, rather than sideways. Not quite sure what to make of it (I love a good first world problem) – but it was kind of nice to see outfits from a different perspective!

 
 
My heavenly bed for the night...

My heavenly bed for the night…

–          Iphone Charger/Dock

I had all my chargers with me for a change, so I just used them and didn’t have a problem with plugs.

–          Bathrobes and slippers

Yes and lovely!

–          Coffee and Tea

But of course.

–          Free bottled water

Indeed. All SPGs do get free water in the rooms.

TBC

 

–          Magazine selection – had some nice surprises and doesn’t happen often enough!

I didn’t see any, but to be honest I didn’t spend as much time in the room as I would have liked!

–          Power sockets in useful places – we have more and more devices and we know where we want them! By the bed, by the working area.

Lots, actually!

 

Bathroom

 

I loved the Spa Suite bathroom

I loved the Spa Suite bathroom

–          First impressions – décor, size and wow factor

There was a definite wow factor – it was huge and really quite something.

–          Bath, shower and taps – I am looking for Duravits and Hansgrohes (or other fab brands) around the world. How fab was the shower? And a little pet peeve.. was I able to operate the shower without asking Mr. O for help?

You can see the bath and if you scroll up, you can the see amazing 1 sqm shower head. I didn’t need to wash my hair that day, but I couldn’t resist!

–          Towels – yes, please! How many and how soft and lovely?

There weren’t the best I ever had, which was quite strange. They were a little bit on the small side and not as soft as I would expect. Some room for improvement there.

–          Toiletries – own brand, super brand, baby ones or proper ones? I shall find out!

It was good to see some Korres, which is a Greek brand I quite like. I think the shower gels are always fab (love basil and lemon), but the shampoo is not fab. But quite refreshing to see this!

–          Amenity kit – I don’t want more sewing kits thank you very much, but I will need a shower cap.

All the standard Westin goodies, as needed.

–          Hairdryer – is it a human one, or just something stuck to a wall that only makes noise?

It was quite good and I used it.

 

Breakfast


It is quite embarrassing but I missed breakfast. I had a very lazy day ahead in Berlin.. and I slept until almost 12pm, which I needed. I went to Galleries Lafayette instead (not just for breakfast!).

 

 

Bar

Pretty cocktails (this one was a Coco Fresh) at the Westin Berlin

Pretty cocktails (this one was a Coco Fresh) at the Westin Berlin

The bar was actually really quite nice and had really good service. I love how we now get more and more interesting cocktails in Europe – one of the great things about Globalisation. I had a lovely Coco Fresh pre-dinner, and I continued to have them when I came back to the hotel after dinner.

Something really interesting happened! I tweeted a photo of my fab suite, which was picked up by another guest, who was staying at the “other” suite (and quite disappointed!). We decided to settle it over a drink at the bar, and it was lovely to meet Vanessa and Markus, who run a very interesting fashion and travel blog in Germany. We have been in touch ever since and the hotel has jointed in the banter, which a couple months later, still makes this stay really quite special.

 

General thoughts

–          How good and reliable was the wi-fi?

I used it and was absolutely fine

–          Did the hotel interact with me via Twitter during my stay?

They did indeed and it was great fun. The hotel did this with a lot of guests and I strongly believe this really is the future…

–          Location

Absolutely fantastic, right on Friedrichstraße and its lovely shops…

–          Cost

Rooms start from €125 (room rates are very good in Berlin, I must say) and the suite from €500. I did not see any other rooms, so I cannot comment on them.

–          Would I recommend it to my best friend?

Yes, and she’d love it!

–          Would I stay again?

Without a doubt, this Spa suite would be slept in and enjoyed tremendously!

 

Have you visited this hotel? What were your thoughts?

xo

Mrs. O

 

Disclaimer: Thank you to Starwood and the Westin Berlin for this upgrade during such a busy time.  For more information about the hotel, visit its official website.


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View Comments (20)

20 Comments

  1. Mira

    October 10, 2013 at 7:22 pm

    Did you get caught in a shower while in Berlin? Ha-ha-ha!!

    🙂 🙂 🙂

    • @mrsoaroundworld

      October 11, 2013 at 10:00 am

      I wouldn’t mind if it was that one! again and again

  2. lola

    May 22, 2013 at 3:34 pm

    OK, if i go back to Berlin, this is TOTALLY where i want to stay! love it!!
    lola recently posted..Ultra Music Festival – Miami EditionMy Profile

    • @mrsoaroundworld

      May 23, 2013 at 8:50 am

      Oh you would!!

  3. Tom @ Waegook Tom

    May 17, 2013 at 2:03 am

    That shower. Ohmygod. THAT SHOWER. I love it whenever anywhere remembers the names of their guests. I remember staying in a Hyatt in Seoul, and if you called another room, your friend’s name would appear on the telephone. I thought that was rather swish.

    The staff at the hostel I’m in now all know my name, but that’s possibly because of all the water I’ve purchased from reception. It just makes everything more personal, and I love it when airlines greet you by name, too – a quick glance at your ticket is all it takes for them to be able to do it, yet they don’t always.

    Also THAT SHOWER. And the bath. BUT THE SHOWER.
    Tom @ Waegook Tom recently posted..Like, Totally Touristy: The Atlanta CITYPassMy Profile

    • @mrsoaroundworld

      May 17, 2013 at 10:40 am

      All about the small details indeed. As for the shower, no comment!

  4. Francesco

    May 15, 2013 at 9:49 am

    If is more of a girls room? Because as a good Italian man, I would like this too very much. I can imagine a relaxing bath with a glass of champagne whilst watching the news (or something less hotelly)!

    • @mrsoaroundworld

      May 15, 2013 at 9:50 am

      It is not just a girls room!i should have had that bath… With the double bubbles!

  5. Maria

    May 15, 2013 at 9:48 am

    Oh my. I love this – well, if I go to Berlin, I’m definitely staying here. And will also go to the Nivea spa you mentioned in your other article!

    • @mrsoaroundworld

      May 15, 2013 at 9:50 am

      See what I called that a perfect day? It was pretty amazing 🙂

  6. Mary Ann

    May 15, 2013 at 9:46 am

    What a beautiful beautiful room. Thank you for sharing this, Mrs. O. And as for the shower, no comment!

    • @mrsoaroundworld

      May 15, 2013 at 9:51 am

      Yes, I understand 😉 thank you for your kind words

  7. John M

    May 15, 2013 at 9:46 am

    I like this, very very much. And as you pointed out, the cost is really quite interesting. I liked the twitter cocktail idea – and how cool you met that other couple. A drink is always a good way to settle a dispute! That shower is incredible.

    • @mrsoaroundworld

      May 15, 2013 at 9:51 am

      It was all very good fun, to be honest. At one point the hotel threatened with downgrading us to standard rooms so not to create problems, ha! We behaved immediately!

  8. Theresa

    May 15, 2013 at 9:44 am

    Wow wow wow, what a beautiful room! And starting at €500 it isn’t really shocking for a suite. One more hotel to my list mrs o!

    • @mrsoaroundworld

      May 15, 2013 at 9:52 am

      Not al all, actually!

  9. Leah

    May 15, 2013 at 5:35 am

    Yes, please. I want that bathroom and not just for the shower, which is absolutely spectacular.
    Leah recently posted..I’m on a Boat: Sailing the Spanish SeasMy Profile

    • @mrsoaroundworld

      May 15, 2013 at 9:52 am

      It was fab, Leah!

  10. Cacinda Maloney

    May 14, 2013 at 4:38 pm

    Dang girl! You had that suite and didn’t even invite me up? I know you were exhausted by the time you made it to Berlin. I, of course, stayed here as well, but my experience wasn’t as glamorous as yours, since I am only GOLD with SPG. I did get good customer service and great room service meals while I was there.
    Cacinda Maloney recently posted..How Prince Harry ruined my trip to the Broadmoor Hotel and why this is a post about the Cheyenne Mountain Resort and why it is ok with me!My Profile

    • @mrsoaroundworld

      May 14, 2013 at 11:04 pm

      That’s great to hear! How were the rooms like?

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