My hOtel: Baur au Lac, Zurich @bauraulac

From Verbier, and a quick stopover in Geneva, Lauren and I were really looking forward to spending some time in Zürich. In my personal opinion, what Geneva lacks, Zürich has double – I really like this city. It is postcard pretty, has incredible shops, cuisine and lively bars.

The Baur au Lac is one of Zürich’s most iconic addresses, and I adored our stay there. Here’s how it went!

Me and Lauren in Zurich

Me and Lauren in Zürich

Pre-Arrival

-          Was there any pre-arrival communication by the hotel with myself via email or social media?

No.

-          Did I try to engage the hotel via Twitter? Did the hotel interact with me and made me feel welcome/special?

I did sent a tweet out before arriving, and got a response after my stay.

-          Has the hotel tried to gather any personal information (e.g. preferences) prior to my stay?

No.

 

I adored the Baur au Lac

I adored the Baur au Lac

 

Arrival

-          The wow factor! What was the hotel decor style?

The Baur au Lac is one of Zürich’s best hotels, if not the best. It is part of the city and its history and welcomed many dignitaries. It is old-fashioned, preserving beautifully its heritage. It recently underwent a refurbishment, which brought it to its former glory. This was what I was expecting and exactly what I got.

-          How quick and efficient was the hotel check-in?

Outstanding and super friendly.

-          Was I addressed by name once reservation has been located? (it is all about the small details, some others are outstanding with this, and I love it, like I do when I board an airplane)

I was indeed. I was staying with my friend Lauren, and we were always addressed by our individual names.

-          Did I get an upgrade from my confirmed pre-booked room type?

We were upgraded to a beautiful suite.

-          Did I feel genuinely welcomed by the hotel staff?

Absolutely and throughout my whole stay. From the doormen, to the concierge and the reception staff. One thing I noticed – every time we walked back to the hotel, our key was immediately given to us, without we having to state our room number. This is worth noting, as shifts changed a few times during our stay and was a lovely touch.

-          Luggage – how many people did I have to tip before the luggage made it safely to my room?

We had some proper luggage and were helped by one team member, who escorted our luggage since we arrived at the hotel.

-          Wi-fi – was I told anything about it? Was there a charge?

WiFi is complimentary to all guests, yay!

 

Room Experience

We loved our suite at Baur au Lac

We loved our suite at Baur au Lac

 

-          First impressions – décor, size and wow factor

As I mentioned before, the Baur au Lac preserved its history beautifully, but it has also been recently refurbished. It is worth mentioning that it is incredibly tasteful. The room was beautiful, spacious and with great light.

-          Welcome amenity

Being in Switzerland, we were treated to beautifully handmade chocolates.. and macaroons!

-          The bed

Absolutely fantastic!

-          Closet/Wardrobe – proper hangers or those annoying ones where you need a PhD to get them out one by one? This is a personal pet peeve of mine. I can’t stand them.

To be honest, I didn’t unpack as I was only staying one night.

 -          Iphone Charger/Dock

Not in our room.

-          Bathrobes and slippers

Absolutely, and lovely.

-          Coffee and Tea

There was a Nespresso machine.

-          Free bottled water

Yes!

-          Power sockets in useful places – we have more and more devices and we know where we want them! By the bed, by the working area.

We did struggle a bit with this as we had plenty of devices to charge! We also didn’t have enough Swiss plugs (which sometimes are not compatible with Euro plugs), but were promptly helped by the hotel.

 

Bathroom

A classic bathroom

A classic bathroom

-          First impressions – décor, size and wow factor

We had a beautifully design bathroom, as you can see – classic in style but modern and efficient. I loved it.

-          Bath, shower and taps – I am looking for Duravits and Hansgrohes (or other fab brands) around the world. How fab was the shower? And a little pet peeve.. was I able to operate the shower without asking Mr. O for help?

No issues here whatsoever – the shower was amazing and great to see Duravit at its best!

-          Towels – yes, please! How many and how soft and lovely?

Absolutely fantastic and lots!

-          Toiletries – own brand, super brand, baby ones or proper ones? I shall find out!

Baur au Lac toiletries are specially commissioned for them, and in generous sizes too.

-          Amenity kit – I don’t want more sewing kits thank you very much, but I will need a shower cap.

We had everything we needed and more – and yes, a great shower cap!

-          Hairdryer – is it a human one, or just something stuck to a wall that only makes noise?

To be honest, I didn’t use it!

 

Breakfast

It was Baur au Lac's breakfast room that inspired me to start the "My hOtel series"

It was Baur au Lac’s breakfast room that inspired me to start the “My hOtel series”

 

-          Décor of breakfast room

Breakfast takes place at Le Pavillion, which is also Baur au Lac’s fine dining restaurant. To say it is a beautiful room, it would be the understatement of the year. It was this room alone that got me thinking about this “My hOtel” series and to include a section on the decor of the breakfast room.

-          The spread (inc yumminess)

Absolutely delicious – the spread was beautiful, with a wide selection of on order items. I loved the selection of juices and the “seasonal special”, which was purple and went beautifully with the room.

-          Cost

Breakfast is included in room rates.

 

General thoughts

-          How good and reliable was the wi-fi?

The wi-fi was good and worked without a problem. It is also free.

-          Did the hotel interact with me via Twitter during my stay?

Not during my stay as such, but post stay we had some interaction, which was fun.

-          Location

You can’t beat the location – right in the centre of town, close to the Lake and the shops. Outstanding.

- Cost

Rooms start at 800 CHF per night (approx. €700, USD 900) and suites. For more information, visit the hotel’s website.

- Would I recommend it to my best friend?

Absolutely, it is a beautiful hotel, with impeccable service. My mother would also approve, without a doubt.

- Would I stay again?

Without a problem. In fact, pretty sure it will be my home away from home in Zürich from now on.

 

Disclaimer: I was a guest of Baur au Lac on this stay. I adored this property and my opinions are, as always, my own. For more information about Baur au Lac, click here.

25 Comments

  1. Hello there world trotter!
    Iam the wife of the owner of the Baur au Lac and I was super delighted to have read your recap of your visit with us. Please keep in touch with me on your next visit.
    Thanks,
    Gigi Kracht

    • @mrsoaroundworld /

      Thank you, Gigi! I will definitely be back one day :)

  2. Looks gorgeous! I’ll never forget my first time in Switzerland – after traveling through chaotic Milan, arriving in tiny Zermatt was like a breath of fresh air – the Swiss are always so friendly, so welcoming, and I’ve always had clean, charming accommodations. A great place for first time travelers.

  3. I hate that I wasn’t able to join you and Lauren for this leg. The hotel looks fabulous.
    Leah Travels recently posted..I’m on a Boat: Sailing the Spanish SeasMy Profile

    • @mrsoaroundworld /

      I’m so sorry too… Which means we need to go back ;)

  4. Another awesome looking hotel. A shame about the lack of Twitter response…always bugs me when I tweet a hotel and they reply a week later. At that point, why bother?
    D.J. – The World of Deej recently posted..Hard Rock Hotel at Universal Orlando – Check-In FloridaMy Profile

  5. ugh, this looks absolutely divine! zurich is one of my favorite european cities, though ive never stayed there with such style! next time, i’m coming along… xo! the wino
    thelazytravelers recently posted..#LTGoWithOh bucket list item 3My Profile

  6. A lot of great amenities added to the room like wi-fi, and I especially like the complimentary breakfast.
    Traveling Ted recently posted..A Stagecoach sunset photo essayMy Profile

  7. Beautiful property and free wi-fi? Sold! I haven’t been to Zurich yet, but it’s definitely on the list. Love the photo of you and Lola. xx
    Erin at The World Wanderer recently posted..Music Monday: The Fear.My Profile

  8. Love it!!! Mrs O – you find the best places!
    Anita Mac recently posted..Monday Morning Series – Mexican LanternsMy Profile

  9. Too bad that I’m living in my own apartment in Zürich… therefore, I don’t have a good reason to spend a night in the stunning Baur au Lac… ;) Thanks for sharing your experience!
    Anita recently posted..Zwei Stunden in La Chaux-de-FondsMy Profile

    • @mrsoaroundworld /

      I can understand! But the garden seems wonderful for drinks!

  10. really loved this hotel. so happy to have come to Switzerland and discover a bit of Zurich with you. looking forward to returning again and hopefully soon!!
    lola recently posted..how i traveled to five major cities in 18 hoursMy Profile

  11. Francesco /

    Mrs O, very nice hotel indeed. At the top of the market, price wise.. but well, it is luxury at its best. I stayed there with my parents many years ago and maybe its time to go back

    • @mrsoaroundworld /

      You may be in for a surprise. The refurbishment is one of the best I have ever seen. Outstanding, really

  12. Mary Anne /

    Beautiful hotel, wow! And I never considered Zurich.. on the list now!

    • @mrsoaroundworld /

      I have a lot of love for Zurich, I have to say. It is lively (unlike Geneva) and the hotel is a dream.

  13. Jean Yves /

    I adore Baur au Lac. A great hotel and as you say, a home away from home. Great review!

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