Airlines

My Flight: Jet Airways Premiere (Business Class) London to Mumbai


A review of Jet Airways Premiere Business Class

A review of Jet Airways Premiere Business Class

On my recent trip to India, I tried Jet Airways’ Premiere cabin (business class) on a flight from London Heathrow Terminal 4 to Mumbai.  Our flight departed at 10.30am local time and was scheduled to land at 00.30am the following day at Mumbai, totalling 8h55 and allowing for the 5.30h time difference.

Here is how my trip went:

 

Check-in 

We quickly identified the correct check in area and proceeded to the Business/First Class desks, which had 2 passengers being helped as we got there. In a matter of minutes, we were able to check-in for our flight. We were met by a Jet Airways representative who kindly welcomed us and offered to escort us to the gate, which we declined. When I asked where the lounge was, I was surprised to be told that Mr. O and I would have no lounge access. To say I was shocked, would be an understatement.

 

Security

We breezed through security as we were able to use the Fast Track lane and were done in less than 5 minutes.

 

The Lounge

Well, no lounge...

Well, no lounge…

Well, I could not tell you. Having lounge access is one of the reasons I am loyal to a particular airline – and it is an important part of my travel experience. Jet Airways invited me and my husband to experience their business class (and surely have read my flight reviews prior to that) and I was really disappointed. The airline uses the Sky Team lounge at T4 (not the best place in the world from previous experiences), but I can tell you that Pret a Manger did a very good bacon and egg baguette and a cappuccino.

 

The Flight

Business class passengers were invited to board the plane first and we actually were the first ones to do so.

The Jet Airways Premiere Cabin

The Jet Airways Premiere Cabin

–          Welcome

The crew were very polite and greeted us (and every other passenger), and I have to say that throughout the whole flight, the service was very good. The cabin service director greeted every passenger on the cabin and at the end, the stewardess looking after us also did come and say goodbye to every passenger and thanked them for flying with Jet Airways. I thought it was quite a nice touch.

 

–          Amenities

Seat details

Seat details

On this flight, as it was a day flight, there were no wash bags given to business class passengers, which I thought was very strange. I think it was the first time this ever happened – why would you not give them on every flight? Our seat area was spacious and it was easy to find space for personal belongings. There was also a USA socket and a USB plug – but the latter did not work. Nonetheless, the crew promptly offered to charge both our phones, so it wasn’t an issue. The seats had a massage setting, which I thought was interesting, but did not use for long.

We were also offered newspapers and magazines.

 

–          Drinks service 

Before take off, we were offered juice or water. After taking off, the were offered pre-lunch drinks – on offer was champagne (Bollinger special cuvee), 2 types of white wine (Gavi la Battistina from Italy and d’Arenberg Olive Grove Chardonnay from Australia), 2 types of red wine (Rive Barbera from Italy and Rolf Binder Halliwell Shiraz from Australia). We also had a choice from 3 cocktails (gimlet, screwdriver and Bloody Mary), Campari, Johnny Walker Black Label, Chivas Regal Premium, Bombay Sapphire Gin, Absolute Vodka, Bacardi Carta Blanca Rum and 2 types of beer (Stella Artois and Tiger).

Bollinger champagne and nuts

Bollinger champagne and nuts

Obviously I choose to have a glass of champagne, and a refill was also offered.

–          In-flight dining

In terms of starter, there was an option between a soup and a salad, and a chose the latter, which was a Golden and Red Beetroot with blue cheese salad. I am not the biggest beetroot fan, but Mr. O had the same and said it was good. For our main, we both chose ‘Sarsonwala Jhinga’, which was shrimps cooked in gravy and flavoured with mustard and dill. This was served with ‘Aloo Palak’ (potatoes cooked with spinach), ‘Sal Lehsuni’ (lentils tempered with garlic) and basmati rice. The main course was outstanding and the crew were very good explaining to us (and other passengers) what went with what and how to eat it.

Our lunch onboard Jet Airways' Premiere cabin

Our lunch onboard Jet Airways’ Premiere cabin

We declined dessert (as were too full) and were served a light refreshment before landing in Mumbai, which doubled up as dinner. We had a very nice crab dim sum and chicken spring rolls.

I also got to indulge in some Masala Chai, which was delicious.

 

–  In-flight entertainment 

The screens (and a peek at the cabin)

The screens (and a peek at the cabin)

The screens were large (I did not count the inches) and there was a good selection of both Hollywood and Bollywood programming. I have to say I only watched Bollywood films and loved the choices. I picked them randomly based on the plots and did not regret one moment. The IFE system was easy to use and worked well.

 

–          The seat

Very comfortable seat.

Very comfortable seat.

Our seat was very comfortable and spacious, but I have to say it was different to have a forward-facing herringbone seat layout, which meant there was not a lot of privacy and two people travelling together cannot seat together. The layout is 1 – 2 – 1, where the 2 in the middle are back to back, so Mr. O and I sat more or less side to side, with the aisle in between – which was not a problem for us.

It had a fully flat bed and plenty of space for personal belongings. I also liked the ‘leather padded’ seat belts, which made them more comfortable when sleeping.

The cabin smelled very nice and the loos were very spacious and always impeccable. Korres toiletries were available.

On arrival, we had special assistance and were escorted at the terminal, fast tracked immigration and had our bags collected for us.

 

 

Final thoughts

I thought the service was very good, the cabin was very smart and the food/drink also on par with other airlines. I’m sorry we did not have access to the lounge, and even sorrier that the same happened on our return flight (we were given access not to the official lounge, which was so so bad, we left). After insisting, we ‘were let’ into the normal lounge, which was one of the best I have seen recently, and was very sorry not to have enjoyed it for more than 10 minutes. Jet Airways must not think it is part of the experience, but I dare to disagree.

All in all, it was a good experience, and based on the cost, it is very good value for money. Worth noting that Jet Airways is an Etihad Partner Airline.

 

 

Until the next flight…

xo

Mrs. O

 

Disclaimer: Mr. O and I were guests of Jet Airways on this trip. Opinions are, as always, my own. A return from London Heathrow to Mumbai with Jet Airways costs from £1,734.76 per person travelling in Premiere (Business Class).


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25 Comments

  1. the lazy travelers

    April 17, 2015 at 5:11 pm

    your whole trip definitely moved india up on our list, and despite the lounge dramz, your flight sounds like a great kick-off! maybe i’ll keep the inspiration going with some bollywood on my BA flight tonight 😉
    the lazy travelers recently posted..video sneak peek: 24 hours in napa valleyMy Profile

  2. Suze The Luxury Columnist

    April 8, 2015 at 10:07 am

    Strange that they didn’t provide a washbag, perhaps that was a one-off oversight
    Suze The Luxury Columnist recently posted..Your Personal Private Chef with La Belle AssietteMy Profile

    • @mrsoaroundworld

      April 8, 2015 at 12:47 pm

      I heard more comments from readers – apparently they don’t on day flights… interesting!

  3. Deborah Thompson

    April 7, 2015 at 3:25 am

    Great review, Ana. Enjoyed the read and yes I was also shocked when I read that you did not have access to the Lounge. Indeed the Lounge experience is a key factor when flying Business Class – a crucial part of the whole experience. We are looking forward to our Air Canada Business Class experience to Shanghai in June; hope you will come by for my review once it is done.

    We’re off to the Caribbean tomorrow – blue skies and warm, azure water here we come 🙂

    Take care & keep in touch!
    Deborah

    • @mrsoaroundworld

      April 8, 2015 at 12:48 pm

      I know, it was so weird!! Enjoy your flight and do let me know when it is up. Never flown Air Canada!

  4. Jean | Holy Smithereens

    April 5, 2015 at 1:39 am

    Love this review Mrs O! Disappointing about lounge indeed, I can understand when in Heathrow and it is not their own lounge, but to also not have allowed you access in Mumbai is silly, but what they offer is what you show, so it’s a shame that they could have taken advantage of that.
    The cabin product and service looks impressive though , and very competitive fares!
    Jean | Holy Smithereens recently posted..Top 5 Australian Road Trips to TakeMy Profile

    • @mrsoaroundworld

      April 7, 2015 at 10:08 am

      Very indeed 🙂 and it was a good experience – but shame I couldn’t enjoy the whole experience!

  5. Margarida

    April 4, 2015 at 9:27 pm

    I had the ultimate experience in my Lisbon/Hong Kong Emirates flight! The Business class is very, very goo and the staff…. superb! The Qatar AirPort louge is like a 5 star hotel bistro!
    After a few not so good experiences, this one was amazing!!

    • @mrsoaroundworld

      April 7, 2015 at 10:07 am

      It is very nice indeed – and delighted you enjoyed Emirates business class!

  6. Anna Parker

    April 2, 2015 at 8:50 pm

    reading with interest, it looks good but a little rough round the edges and a shame the herringbone isn’t the other way round really. India for me next month, did consider them but BA fly direct in their 787 so you can guess what I picked!!

  7. Ian

    April 2, 2015 at 5:40 pm

    Hi Mrs O, nice review! Glad you enjoyed the flights, but seems strange that Jet Airways doesn’t think that premium air travel is a package of goods including lounge access, for you at any rate. As you say, your review format includes the lounge so they know you think it’s important. Maybe they were so unsure of the T4 Skyteam lounge that they kept you away as not to taint the rest of their product which you enjoyed.

    On the upside, you and Mr O got to have Prêt bacon rolls – the best! – and then had an amazing time in India.

    • @mrsoaroundworld

      April 2, 2015 at 11:10 pm

      Indeed, but it still felt weird. Namely when I saw everyone from BA (all the silvers and golds flying in WTP) accessing the lounge and there I was with my card and hands tied. But we had a fab time indeed.

  8. Jennifer Howze

    April 2, 2015 at 9:18 am

    Really detailed review. It’s funny how sometimes airlines can get it so right but are let down by little details such as not allowing you into the proper lounge. It’s a small thing but can set the tone for so many travellers. And of course you ordered the Champagne. I would expect nothing less from you! x
    Jennifer Howze recently posted..Even after the Germanwings crash, I’m still flyingMy Profile

    • @mrsoaroundworld

      April 2, 2015 at 11:02 am

      It was just a detail, but they invited me to review the experience – why would they miss out on such a detail? That said, it was a good flight and a good surprise.

  9. Drew

    April 2, 2015 at 7:51 am

    The seats look nice on Jet, but have to admit I feel the same as you about the herringbone set up. Definitely not great for couples. You should check out the new Business Studio seat on Etihad’s A380. My wife and I flew it a few weeks back on our way to the Seychelles. It was so spacious it was almost silly. And the plane is on the London-Abu Dhabi route, so if you need to head to UAE, it is worth taking a look. They also have some great deals from time to time. Oh, and they have their own, beautiful lounge, so no lounge issues there!
    Drew recently posted..Big Love for Petit Amour Villa SeychellesMy Profile

  10. Jenny Reeves

    April 2, 2015 at 5:06 am

    The inflight experience looked great, and with them throwing out great prices for it from time to time- I’ve got my eye on it for my trip!
    Thanks for the post with so much useful insight as usual! 🙂

    • @mrsoaroundworld

      April 2, 2015 at 11:04 am

      It can be half price as other airlines so it is very good value for money. And the inflight experience was good, without a doubt. And you will get lounge access (I hope!!)

  11. Michelle Chaplow

    April 2, 2015 at 1:56 am

    Refreshing to read a blog, with all the facts.

  12. John M

    April 1, 2015 at 8:12 pm

    Gotta love the honesty!! And cannot believe they did not let you go into the lounge, how silly!! I have flown a few times with Jet and they are good – and you can book as an AA code share… and hum… get some Avios! Need to check the fare difference though.

    • @mrsoaroundworld

      April 2, 2015 at 11:13 am

      Ohhh that is interesting!! I am going to check it out 😉 And yes, the lounge thing was silly, very silly. And they did it again in Mumbai – you should have seen the lounge they sent us to. No words. And they had a FAB one for many airlines – which they should be really proud of.

  13. Jo Smith

    April 1, 2015 at 8:07 pm

    This made for an interesting read! I know you are a BA gold card holder which means you pay for your flights and clearly value the experience – which starts at check in. It was SO shortsighted of Jet Airways (to whom you were clearly doing a favour by flying them as you missed out on tier points!!) to invite you and then cut something so small but so valuable. And as you said, it is point 3 of your review. Glad you got the Pret sandwich. It is quite funny!! 🙂 That said, it was a good experience apparently and you did a very fair review – my only issue is that I wouldn’t get valuable miles as I am also with One world.

    • @mrsoaroundworld

      April 2, 2015 at 11:14 am

      Jo, read what John said above – you can book it via AA (code share). Could be an idea 🙂 And yes re the lounge, it was silly and shortsighted. And I know as you say how much my BA Gold card costs (and Mr. O’s) each year….

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